Site Reliability Engineer decides to take to the roads of Boston as a Transportation Network Company (TNC, aka Uber/Lyft type ridesharing) driver. Why? Because he can. Learn how that works out.
Tuesday, August 30, 2016
Pick up trick: flashing color
Hey Uber and Lyft, I just had a great idea for you. How about when a driver gets close to their rider, you assign the rider a reasonably unique color and ask them to hold their phone up, facing the street, with the display facing out, flashing that color brightly. Alternatively or additional, give drivers a way to have a programmable display on their car that does something similar. Would make pick ups in busy city areas a lot easier across the board.
Friday, August 19, 2016
My Gear
Geeks gotta have gear, right? Let's talk about my Uber/Lyft setup! I've been promising this post for a while, but now I'm actually writing it!
First off, the most important "gear" of all, the car. I drive a 2013 Ford Explorer XLT, in gray, with black leather interior. It's pretty well loaded - we got a great deal buying it used in 2014, with only just over 10k miles on it, and it's still under 25k miles. We didn't really drive it all that much before I started the Uber/Lyft thing (and really I still don't, in the grand scheme of mileage).
Even though the car is 3 years old and we weren't even the original owner, I still have riders all the time telling me it still has new car smell. It's nice to hear, though funny to me because I totally don't notice it. But hey, if it keeps the five star ratings coming, I'm happy!
A nice feature for my passengers is that the car has rear climate controls, so they can set the AC or heat however it suits them. I'm not sure how often people actually change it, but I do sometimes point it out, especially when I'm not sure how well-cooled the back has gotten on a hot day, etc. It can't hurt, and I know as a passenger I love having this feature!
On the phone side, I've been an iPhone user since the start, and like to stay on the "S" train, so I'm currently using an iPhone 6S. I haven't gone Plus because it just seems too close to a phablet, though I keep thinking about it, we'll see.
I of course have a gajillion apps, but the important ones here are the Uber passenger and partner apps, the Lyft app, and for navigation I exclusively use Waze. Have I mentioned how awesome Waze is? I swear, every time I try to second-guess Waze, I end up paying for it (well, except for the route home from the north via I-93S and Albany St - but I can forgive Waze not learning that one well because of the tunnel and the hell it plays with GPS).
To keep that phone in place I've got a Ram X-Grip Mount, which was recommended by a colleague and is totally awesome. The suction and mounting are rock-solid, but the X-Grip is infinitely adjustable and super easy to take the phone in and out of, or rotate a little bit to get the right angle. Highly recommended, well worth the price.
Then to keep everyone in the car powered up, I have two AmazonBasics 4.0 Amp dual-port USB car chargers, one for me up front and one in the back for passengers. The back one has an AmazonBasics Lightning cable and an AmazonBasics MicroUSB cable, coiled and zip tied together. This goes over really well, especially with Pokémon Go's popularity. Gotta catch 'em all, and stay powered while doing it! I've found that this charger is easily able to keep up with my phone while running multiple GPS apps and streaming music over bluetooth. I really love Amazon's AmazonBasics line, I don't know that I've had a problem with it yet.
I'm currently toying with the idea of getting a dash cam. I don't know if I really NEED one, but you don't know you need it until it's too late, right? I just think it would be neat to be able to share some of the crazy stuff you see on the roads around Boston. It would also be handy for my Waze map editing, to help me remember intersections, speed limit signs, etc. Has anyone played with one? Are they any good?
First off, the most important "gear" of all, the car. I drive a 2013 Ford Explorer XLT, in gray, with black leather interior. It's pretty well loaded - we got a great deal buying it used in 2014, with only just over 10k miles on it, and it's still under 25k miles. We didn't really drive it all that much before I started the Uber/Lyft thing (and really I still don't, in the grand scheme of mileage).
Even though the car is 3 years old and we weren't even the original owner, I still have riders all the time telling me it still has new car smell. It's nice to hear, though funny to me because I totally don't notice it. But hey, if it keeps the five star ratings coming, I'm happy!
A nice feature for my passengers is that the car has rear climate controls, so they can set the AC or heat however it suits them. I'm not sure how often people actually change it, but I do sometimes point it out, especially when I'm not sure how well-cooled the back has gotten on a hot day, etc. It can't hurt, and I know as a passenger I love having this feature!
On the phone side, I've been an iPhone user since the start, and like to stay on the "S" train, so I'm currently using an iPhone 6S. I haven't gone Plus because it just seems too close to a phablet, though I keep thinking about it, we'll see.
I of course have a gajillion apps, but the important ones here are the Uber passenger and partner apps, the Lyft app, and for navigation I exclusively use Waze. Have I mentioned how awesome Waze is? I swear, every time I try to second-guess Waze, I end up paying for it (well, except for the route home from the north via I-93S and Albany St - but I can forgive Waze not learning that one well because of the tunnel and the hell it plays with GPS).
To keep that phone in place I've got a Ram X-Grip Mount, which was recommended by a colleague and is totally awesome. The suction and mounting are rock-solid, but the X-Grip is infinitely adjustable and super easy to take the phone in and out of, or rotate a little bit to get the right angle. Highly recommended, well worth the price.
Then to keep everyone in the car powered up, I have two AmazonBasics 4.0 Amp dual-port USB car chargers, one for me up front and one in the back for passengers. The back one has an AmazonBasics Lightning cable and an AmazonBasics MicroUSB cable, coiled and zip tied together. This goes over really well, especially with Pokémon Go's popularity. Gotta catch 'em all, and stay powered while doing it! I've found that this charger is easily able to keep up with my phone while running multiple GPS apps and streaming music over bluetooth. I really love Amazon's AmazonBasics line, I don't know that I've had a problem with it yet.
I'm currently toying with the idea of getting a dash cam. I don't know if I really NEED one, but you don't know you need it until it's too late, right? I just think it would be neat to be able to share some of the crazy stuff you see on the roads around Boston. It would also be handy for my Waze map editing, to help me remember intersections, speed limit signs, etc. Has anyone played with one? Are they any good?
Thursday, August 18, 2016
Payment/ride summary: Aug 8-14
Over the course of 3 days, I spent 7 hours and 30 minutes online, gave 21 trips, and earned $168.29. In the previous update I said tolls aren't summarized well, but I lied, they're in the e-mail, just not in the web interface. $10.75 of this week's total payout was tolls. And I did get an additional $2.00 tip!
My most notable trip last week was a combination, actually - I took a couple down from Boston down to the Blue Hills Reservation in Milton, and then was surprised to pick up a trip request from Quincy almost immediately. The pickup was 11 minutes away, which is one of the longest I've had, but I guess I just got lucky. Normally I expect to go riderless from down there, and I was getting ready to head home, so I had actually planned to fire up Lyft with a destination filter. But Uber magically provided, go figure! That ride went smoothly (though it was sadly a Pool, earning less money, but all the way to Cambridge, so at least there's that), and then I did just head home.
Tuesday, August 16, 2016
Payment/ride summary: August 1-7
 |
| Uber |
What ended up happening this week is that I drove Lyft for two evenings at the beginning of the week, then when I went online on Saturday I decided to go Uber. I really like that Lyft explicitly includes how long you've been online in their calculation of who gets allocated the next ride, but I just haven't really been feeling like there's as much activity, even when Uber is somewhat over-saturated. It seems like the ridership just isn't quite there on the Lyft platform yet (hence why they're advertising so heavily in this market, I presume).
 |
| Lyft |
Uber had 3 hours 6 minutes online, 16 trips, and $96.95 total payout. Some portion of that was probably tolls, but it's not that easily broken out on the summary screen and I'm too lazy to dig it up. I didn't get any tips from Uber passengers.
On Lyft I was online for 3 hours 18 minutes, 7 trips, and $49.40 paid out, including $3.00 in tips and $1.00 in tolls.
Overall, it continues to be the case that Lyft is better for getting tips, and also seems to have somewhat higher base rates, but if you're not getting as many rides, it doesn't seem to make up for it. My Uber rating at the end of this week was either 4.93 or 4.94 - I got another 4 star review that dragged it down. I haven't yet figured out how to actually find my Lyft rating, go figure.
Monday, August 15, 2016
Payment/ride summary: July 25-31
To be fair, that number isn't quite right though, because I managed to screw up on my very first Lyft ride and hit the drop off rider button as soon as I'd picked the rider up. Doh! I still took them to their destination, and they were very understanding and offered to just use a custom tip amount to bring the fare up to what their app had estimated. I didn't know what else to do, since them re-requesting would cost them the base trip amount again, so we did that, even though I'm pretty sure it's not kosher. PS Lyft: if you're reading this and want to yell at me, please get in touch rather than just killing my account, I'd be happy to make it right and know this isn't the right way to do things. :)
Total rides: 10, total earnings $80.57, including $6 of "real" tips, $4 of tolls. 4 hours 25 minutes online.
Interesting thing I learned after saying "hey, what?" at the toll amounts - Lyft only pays out the "in state" toll amounts, and EZPass MA has a discounted rate for some of the Boston area tolls, only if you have an in-state EZPass, which I wasn't aware of. So my NH EZPass was costing me where I'm using it most, and discounting on NH tolls I almost never use - whoops. I've since fixed that glitch, since MA is on real EZPass now and has no up-front fee, unlike the old evil FastLane system. Now I pocket a little bit on Uber's toll reimbursement, and don't lose out on Lyft's.
Sunday, August 7, 2016
Lyft vs Uber: Real driving impressions
So I've posted a few things about Lyft vs Uber impressions but haven't really talked about the actual meat of driving. Well, that's about to change!
The overall flow of Lyft is very similar to Uber. You go online via the app, and drive around waiting to get a ride request. When the request comes in, you get a name, location, and rating, and 15 seconds to tap and accept the ride. Then you launch your nav and head to the rider. The first real difference comes on arrival - you have to explicitly confirm your arrival (with two taps, no less), whereas Uber infers it from your GPS location vs. the rider's pin. These extra taps do come with a bonus, though - a countdown timer for 5 minutes, after which you can cancel the ride (preferably after giving the rider a courtesy call) and get paid the minimum fare cancellation fee.
Actually giving the ride, again, is very much the same as Uber. Navigate, get there, confirm drop-off, and wait for more rides. The in-app reporting, though, is very different. The Uber driver app provides quite detailed information on your earnings and ratings through several screens within the app. It's not always super live updated as you're driving, but you shouldn't be looking too much as you're driving, right? Lyft provides less detailed earnings data, and doesn't expose rating info at all that I could see in the app.
The really annoying / different thing about the in-app reporting is that Uber reports your net earnings, after they've taken out their cuts, while Lyft only shows your gross earnings - the amount paid by riders. It also doesn't include tip information in-app (though I guess this makes sense because riders have up to 24 hours to finalize that, as I understand it). This makes it a bit harder to visualize how much you've actually made in a session with Lyft, which is annoying, but not the end of the world.
Of course, the really big difference is buried in that paragraph - TIPS! Tipping is a built-in part of the Lyft platform, and riders are able to choose a tip amount. This amount is charged to the rider and passed through to the driver 100%, without any fees taken out of it by Lyft. In only 17 rides given with Lyft so far, I've gotten $8.00 in tips from 3 or 4 different trips - vs over almost 100 Uber rides given before getting my first tip! This is definitely a big difference for drivers - and to me it feels like it is indicative of a more driver-friendly attitude on Lyft's part vs Uber.
Of course, the best app / tip / etc experience in the world doesn't help if you don't have riders on your platform to keep your drivers busy. With all the over-saturation of Uber I've felt in Boston lately, Lyft has felt better, in general. They also have another driver-friendly policy - the longer you've been online but not on a trip, the further out you will be considered as "best driver" for a ride request. This potentially increases rider wait times (to a limit, I'm sure), but helps more evenly spread out the love among drivers, rather than benefiting drivers who are in the right place at the right time. I still think the distance algorithm should include rating as a factor, but it doesn't seem anyone is doing this yet. Maybe I should start my own Uber! (Yeah, right.)
The overall flow of Lyft is very similar to Uber. You go online via the app, and drive around waiting to get a ride request. When the request comes in, you get a name, location, and rating, and 15 seconds to tap and accept the ride. Then you launch your nav and head to the rider. The first real difference comes on arrival - you have to explicitly confirm your arrival (with two taps, no less), whereas Uber infers it from your GPS location vs. the rider's pin. These extra taps do come with a bonus, though - a countdown timer for 5 minutes, after which you can cancel the ride (preferably after giving the rider a courtesy call) and get paid the minimum fare cancellation fee.
Actually giving the ride, again, is very much the same as Uber. Navigate, get there, confirm drop-off, and wait for more rides. The in-app reporting, though, is very different. The Uber driver app provides quite detailed information on your earnings and ratings through several screens within the app. It's not always super live updated as you're driving, but you shouldn't be looking too much as you're driving, right? Lyft provides less detailed earnings data, and doesn't expose rating info at all that I could see in the app.
The really annoying / different thing about the in-app reporting is that Uber reports your net earnings, after they've taken out their cuts, while Lyft only shows your gross earnings - the amount paid by riders. It also doesn't include tip information in-app (though I guess this makes sense because riders have up to 24 hours to finalize that, as I understand it). This makes it a bit harder to visualize how much you've actually made in a session with Lyft, which is annoying, but not the end of the world.
Of course, the really big difference is buried in that paragraph - TIPS! Tipping is a built-in part of the Lyft platform, and riders are able to choose a tip amount. This amount is charged to the rider and passed through to the driver 100%, without any fees taken out of it by Lyft. In only 17 rides given with Lyft so far, I've gotten $8.00 in tips from 3 or 4 different trips - vs over almost 100 Uber rides given before getting my first tip! This is definitely a big difference for drivers - and to me it feels like it is indicative of a more driver-friendly attitude on Lyft's part vs Uber.
Of course, the best app / tip / etc experience in the world doesn't help if you don't have riders on your platform to keep your drivers busy. With all the over-saturation of Uber I've felt in Boston lately, Lyft has felt better, in general. They also have another driver-friendly policy - the longer you've been online but not on a trip, the further out you will be considered as "best driver" for a ride request. This potentially increases rider wait times (to a limit, I'm sure), but helps more evenly spread out the love among drivers, rather than benefiting drivers who are in the right place at the right time. I still think the distance algorithm should include rating as a factor, but it doesn't seem anyone is doing this yet. Maybe I should start my own Uber! (Yeah, right.)
Friday, August 5, 2016
Hilarious e-mail from Uber
I just got this e-mail from Uber, and I had to share:
Hi (tim)timothy,
You’re one of our valued partners in Boston, but haven’t been driving with Uber lately. I wanted to personally reach out and see if you had any questions or concerns, or if you needed any support from the team.
Uber demand in Boston is growing every month, and there's a big opportunity to earn even more this weekend helping people get around the city. If there's anything we can help with just visit help.uber.com and we'll get back to you right away.
Best,
Best,
Melissa(And yes, the e-mail did say "Best," twice.) Haha, yeah, right. I couldn't resist replying:
Really? Demand is growing? Because I've been finding it less and less possible to get ride requests around the city. When I look at the Uber passenger app, half the cars around me are other Uber drivers. It seems you've been recruiting too aggressively, and the "peak hours" promotions virtually guarantee during those hours it's impossible to stay busy.
My first week driving, I was never idle, but since then I've been idle more and more often, despite an extremely high rating. What value is my rating if it doesn't keep me more busy throughout the day?
TimI'm interested to see if I get a response, will keep you informed.
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